Privacy Policy

1. Who we are

Pada Ventures Pty Ltd (“Pada Ventures”, “we”, “us”, or “our”) develops software products for businesses, including TradeReply and future tools offered under the Pada Ventures brand.

2. Information we may collect

Depending on how you interact with the website or our products, we may collect information such as:

• Name, business name, email address, phone number, and enquiry details
• Account and billing information where relevant to product access
• Product usage information, settings, and support interactions
• Website analytics, device information, and diagnostic data
• Review and business-profile related data needed for TradeReply to function

3. How we use information

We use information to operate and improve our services, respond to enquiries, provide support, maintain security, process payments where applicable, and communicate product updates or important service information.

4. TradeReply-specific usage

Where TradeReply is used, information may be processed to generate draft responses, manage approvals, and maintain analytics or operational visibility for the account. You remain responsible for the final approval of responses before publication.

5. Sharing information

We do not sell personal information. We may share information with trusted service providers or technology partners where necessary to operate the service, such as hosting, analytics, communications, payment processing, or support tools.

6. Data retention

We retain information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We take reasonable technical and organisational steps to protect information. No system is completely secure, but we aim to reduce risk through good operational practice and appropriate service-provider choices.

8. Cookies and analytics

We may use cookies or similar technologies to understand website usage, improve performance, and support marketing or analytics functions.

9. Your choices

You can contact us to request access to, correction of, or deletion of certain information, subject to legal and operational limitations. You may also opt out of non-essential communications.

10. Third-party services

Our website or products may connect with third-party services. Their privacy practices are governed by their own terms and policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.

12. Contact

If you have questions about this Privacy Policy, contact us at hello@pada.com.au or through the contact page.